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FAQ

We have compiled the following list based on questions our customers regularly ask. Hopefully the following answers will help to assist you in making an informed choice.

  1. Is a safety net necessary on a trampoline  – Whilst it is not an Australian standard, most round trampolines are sold as a package which means that you are paying for a net. It is your choice as to whether you install it or not, whereas, most rectangle trampolines are not designed to carry a net. We understand that backyards are getting smaller and a trampoline would more likely be close to structures. In this case, you may be more at ease having a trampoline with net. If you have a large area then it may not be an issue. The age and jumping experience of your child are also factors that can help you choose.
  2. What is the recommended distance required around a trampoline – We suggest a distance of approx 1.5m around a trampoline.
  3.  Can you have more than one person on a trampoline at the same time – In short – no. This is aimed with your childs safety in mind plus it will void any warranty claims should they occur.
  4. Why is my child getting black hands or feet after they’ve jumped on the mat – This is a sign of the mat losing it’s carbon content. There is nothing you can do to prevent this from occurring as it is naturally occurring from the elements. You can use a mild detergent & a hose to wash it if it’s dirty. 
  5. How long does a mat last – There are different grades of material used in the manufacture of trampoline mats therefore there are varying life expectancies. From the material we use we would expect our mats to last 8-10 years. You may need to get a restitch done in that time as exposure to sun can deteriorate the cotton used to hem the mat. By placing a weather cover or tarp over a mat can help to extend the life.
  6. Do you provide repair kits for mats – No. We need to sew a patch onto the mat using a commercial sewing machine. You cannot glue a patch on a hole. Generally we only patch holes up to the size of a 10c piece.
  7. Is a round trampoline better than a rectangle one – Round trampolines tend to gravitate the jumper toward the centre of the mat but rectangle trampolines will tend to provide a better surface area for doing flips. Depending on where in the yard you will be placing a trampoline can also help in deciding what shape fits best.
  8. Does the grass die under a trampoline – No, it still grows – perhaps even better.
  9. How long will a trampoline last – There are many manufacturers and they will all place different warranties on their products. The reason for this is due to the quality of materials used in the production. A general warranty period is 1 year. We have listed the warranty period on the individual product page.
  10. Can I install a trampoline below ground – Yes, you can lower any trampoline into a pit, just leave the legs attached as is. Line the wall of the pit with either bricks or limestone but leave the floor of the pit natural earth to help with drainage. We suggest you have the trampoline sitting above ground level by around 150mm to help with the bounce. If your trampoline is flush with the ground, there is nowhere for the downward air pressure to escape and this can tighten up the bounce a little. Also, if your child has a fall and the trampoline is flush with the ground, then they can come into contact with the ground with some force. If the trampoline is slightly above ground level, then they have less chance of hitting the ground.